To port a number from another carrier, see Transfer phone numbers to Teams. To get new service numbers, see Getting service phone numbers. You can request new numbers or port existing numbers from another carrier. Resource accounts can use either toll or toll-free service numbers.

For any auto attendant or call queue that you want to be reachable directly by a service number, you must have a resource account with an associated service number. Service numbers are optional for auto attendants and call queues, however you will need at least one service number in order for callers to reach your auto attendant and call queue configuration. There is a zero cost, but you still need to follow these steps to acquire the license. Confirm your order, select Next, and then Place order.Uncheck Automatically assign to all of your users with no licenses.We recommend selecting at least five licenses so you can easily set up more auto attendants and call queues in the future without having to purchase more licenses right away. You need one Resource Account license for each auto attendant and call queue you plan to set up. On the license purchase page, select the number of Resource Account licenses you want.Scroll to the end to find the Microsoft Teams Phone Resource Account license.In the left navigation pane, go to Billing > Purchase services > Add-ons > See all Add-ons products.This is usually the account you used to sign up for Microsoft 365. Open the Microsoft 365 admin center and log in with a user that is a Global admin.If you have Resource Account licenses, they'll appear as Microsoft Teams Phone Resource Account. To see if you already have Resource Account licenses, log into Microsoft 365 using an account with Global admin permissions. If you purchased Teams Phone Standard or Teams Phone with Calling Plan bundle licenses, Teams Phone Resource Account licenses are already in your account. We cover how to assign the license to a resource account later in this article. To obtain these licenses, see Microsoft Teams Phone Resource Account licenses.

You can use a free Microsoft Teams Phone Resource Account license. Obtain Microsoft Teams Phone Resource Account licensesĮach resource account requires a license in order to work with auto attendants and call queues. Chat and presence are not available for these accounts. Resource accounts used for auto attendants and call queues are disabled for sign in and must remain so.

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